Last updated: 01/08/2014
Spanning Cloud Apps, Inc. has been awarded TRUSTe’s Privacy Seal signifying that this privacy statement and practices have been reviewed by TRUSTe for compliance with TRUSTe’s program requirements including transparency, accountability and choice regarding the collection and use of your personal information. The TRUSTe program does not cover information that may be collected through downloadable software. TRUSTe’s mission, as an independent third party, is to accelerate online trust among consumers and organizations globally through its leading privacy trustmark and innovative trust solutions. If you have questions or complaints regarding our privacy statement or practices, please contact us at email@example.com. If you are not satisfied with our response you can contact TRUSTe here.
Spanning Cloud Apps, Inc. complies with the U.S. – E.U. and U.S. – Swiss Safe Harbor Frameworks as set forth by the U.S. Department of Commerce regarding the collection, use and retention of personal data from European Union member countries and Switzerland. Spanning Cloud Apps, Inc. has certified that it adheres to the Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement. To learn more about the Safe Harbor program, and to view Spanning Cloud Apps, Inc.’s certification, please visit http://export.gov/safeharbor.
Spanning Cloud Apps, Inc. participates in the EU and Swiss Safe Harbor Privacy Framework as set forth by the United States Department of Commerce. As part of our participation in the safe harbor, we have agreed to TRUSTe dispute resolution for disputes relating to our compliance with the Safe Harbor Privacy Framework.
If you have any complaints regarding our compliance with the Safe Harbor you should first contact us (as provided above). If contacting us does not resolve your complaint, you may raise your complaint with TRUSTe by clicking here, fax to 415-520-3420, or mail to TRUSTe Safe Harbor Compliance Dept., click for mailing address. If you are faxing or mailing TRUSTe to lodge a complaint, you must include the following information: the name of company, the alleged privacy violation, your contact information, and whether you would like the particulars of your complaint shared with the company. For information about TRUSTe or the operation of TRUSTe’s dispute resolution process, click here or request this information from TRUSTe at any of the addresses listed above. The TRUSTe dispute resolution process shall be conducted in English. For human resources data we have agreed to cooperate with Data Protection Authorities.
Spanning Cloud Apps, Inc. (“Spanning”) has created this privacy statement in order to demonstrate our commitment to customer privacy. Privacy on the Spanning Backup web service (the “Service”) is of great importance to us. We also collect personal information on our website, spanning.com. Because we gather important information from our users, we have established this Statement as a means to communicate our information gathering and dissemination practices.
Related to our Service:
We require users of the Service to give us information including their Google account name. Spanning uses the information to deliver the Service for individuals and their organizations. This information will not be distributed or shared with third parties. We may use this information to contact users of the Service via email regarding new products, features, and offers. If we contact you with a promotional communication to your email provided, you will be able to Opt-Out by clicking the link in the email. However, you cannot Opt-Out of transactional emails.
Users of the Service will be using the Service to access data and information (“Data”) stored in Google applications. Spanning will not review, share, distribute, print, or reference any such Data except as may be required by law. Individual records may at times be viewed or accessed only for the purpose of resolving a problem or support issue, or as may be required by law. Of course, customers are responsible for maintaining the confidentiality and security of their user registration and password.
Spanning may also collect certain information from users of the Service, such as Internet addresses. This information is logged to help diagnose technical problems, and to administer our Service in order to constantly improve the quality of the Service. We also track and analyze non-identifying and aggregate usage and volume statistical information from our users and provide such information to third parties through the use of third party cookies, web beacons, images, scripts and other tracking technologies.
Our Service has security measures in place to help protect against the loss, misuse, and alteration of the Data under our control. Our Service uses OpenID, OAuth, and AuthSub authentication and Secure Socket Layer (SSL) data encryption to help ensure that Data is safe, secure, and available only to you. Spanning hosts the Service in a secure server environment that uses firewalls and other technology to prevent interference or access from outside intruders. These safeguards help prevent unauthorized access, maintain data accuracy, and ensure the appropriate use of Data.
Related to our Website:
Personal Information Collected
Our website collects personal information such as your email, and comments if you post to our blog.
We will share your personal information with third parties only in the ways that are described in this privacy statement. We do not sell your personal information to third parties.
Links to Other Sites
This Web site contains links to other sites that are not owned or controlled by us. Please be aware that we are not responsible for the privacy practices of such other sites.
We encourage you to be aware when you leave our site and to read the privacy statements of each and every Web site that collects personal information.
This privacy statement applies only to information collected by this Web site.
We display personal testimonials of satisfied customers on our site in addition to other endorsements. With your consent we may post your testimonial along with your name. If you wish to update or delete your testimonial, you can contact us at firstname.lastname@example.org.
Our Web site offers publicly accessible blogs or community forums. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them. To request removal of your personal information from our blog or community forum, contact us at email@example.com. In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.
Social Media Widgets
Our Web site includes social media features, such as the Facebook Like button and widgets, such as the ShareThis button or interactive mini-programs that run on our site. These features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the feature to function properly. Social media features and widgets are either hosted by a third party or hosted directly on our Web site. Your interactions with these features are governed by the privacy statement of the company providing it.
The security of your personal information is important to us. When you enter sensitive information (such as a credit card number) on our order forms, we encrypt the transmission of that information using secure socket layer technology (SSL).
We follow generally accepted standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security. If you have any questions about security on our Web site, you can contact firstname.lastname@example.org.
Related to both our website and service:
We use other third parties such as a credit card processing company to bill you for goods and services, an email service provider to send out emails on our behalf, a third party help service provider and a hosting service provider. When you sign up for these services, we will share your personal information as necessary for the third party to provide that service.
We reserve the right to disclose your personal information as required by law and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, or legal process served on our Web site.
If Spanning Cloud Apps, Inc is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice on our Web site of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.
Access to Personal Information
If your personal information changes, or if you no longer desire our service, you may correct, update, amend, delete/remove or deactivate it by making the change by contacting us as described below.
We will retain your information for as long as your account is active or as needed to provide you services. If you wish to cancel your account, delete your personal data, or request that we no longer use your information to provide you services contact us at email@example.com. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. We will respond to your request for deletion within 30 business days.
As per our Master Subscription Agreement, if you delete Spanning Backup from your Google Apps domain, your backups will be queued for deletion. Or in the more formal language of Section 12.5 the agreement:
Upon the effective date of termination, We shall have no obligation to maintain or provide any of Your Data and shall thereafter, unless legally prohibited, delete all of Your Data in Our systems or otherwise in Our possession or under Our control.
If you have any questions about this policy, please contact us at firstname.lastname@example.org.
Changes in this Privacy Statement
We may update this privacy statement to reflect changes to our information practices. If we make any material changes we will notify you by email (sent to the e-mail address specified in your account) or by means of a notice on this Site prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.
If you have any questions or suggestions regarding our privacy statement, please contact us at: