If you have any questions or run into any problems, please don’t hesitate to contact us at support@spanningbackup.com. If you’re reporting a problem, please include the Google account name you’re using with Spanning Backup, plus details about what you did, what you expected to happen, and what happened instead.
Forums
You can interact with other Spanning Backup users in the Spanning Backup Google Group.
Support FAQ
- Q: How do I install Spanning Backup for my domain?
- Q: How many domain users can I back up through my trial?
- Q: I want to purchase Spanning Backup for my trial account. How do I do that?
- Q: Can an Admin set up Spanning Backup for domain users?
- Q: Do I have to back up all users in my domain?
- Q: How do I enable Gmail backup for my domain?
- Q: Is there a way to see individual items in my backup?
- Q: Should I be worried performing a restore could cause me to lose data?
- Q: Will Spanning Backup back up a primary domain and its sub-domains?
- Q: What happens if I get locked out of my Google account or it gets deleted?
- Q: Can I download my backed-up data to my computer?
- Q: Can I hide Spanning Backup from a subset of domain users?
- Q: Can a user delete their backups?