Protect your custom apps against the dreaded “OOPS!”

Hopefully, every Salesforce admin has followed Salesforce’s recommendation to “back that SaaS up” with a third party AppExchange solution like Spanning Backup for Salesforce. App admins for Veeva, ServiceMax, Apttus, FinancialForce, and other apps – even those built by and for your organization – can keep their platform apps strong by that same best practice.

Why? Because, if a SaaS app is built 100% on the platform, Salesforce can’t protect you from losing data due to user errors or “admin oops” – but Spanning can.

First things first – if you’re an administrator for any 100% app, you should watch this webinar featuring Jeremy Whittington, a well-known Salesforce consultant, “Crisis Averted: How to Quickly Recover from a Salesforce Data Debacle,” to better understand the risks of not using third-party backup. Don’t worry, we’ll wait until you’re back.

After hearing what Jeremy had to say, you’re probably more than a little concerned about losing data and customizations for your application (you may even be wondering if you’ll ever sleep again).

Since your executive team likely relies on the data contained in your applications, it’s imperative to ensure that it’s backed up and is easy to restore.

Top Reasons for Data Loss in Salesforce and Applications

The use cases for backup and restore are the same, whether you’re using Salesforce or a 100% application, and the top three use cases we see are:

1. End user or admin error. End users can accidentally overwrite or delete items they have permission to edit – and admins can do the same, multiplied in impact by the volume of a mass data load or the scope of an org customization. I’ve heard dozens and dozens of stories in Salesforce user groups of the “very bad admin day,” and I’m sure the same is true for those administering 100% applications.
The cure? Robust, rapid restores – including master-detail (parent-child) relationships, even for permanently deleted data. Spanning can help.

2. Malicious actions, hackers and malware. Even the most heavily protected org can fall prey to a malicious end user who chooses to overwrite data, or edit activities or attachments. And in large orgs with multiple admins, it’s possible for an admin to go rogue and cause data loss that may not be detected for weeks or months. While data loss caused by hackers or malware may be comparatively more rare, the damage may be similarly difficult to detect until it’s too late.
The fix? Automatic backups that allow you to roll back precisely what’s needed via pinpoint bulk restore to the last known good state. Spanning can do that.

3. Sync and integration errors. If your application is important to your business, odds are that it’s integrated with more than one or two additional applications. These integrations are easy to misconfigure during implementation, leading to accidental data loss; in addition, every time a new release is pushed through, as will happen with SaaS apps, integrations can break. Points of integration also can sometimes spawn sync errors, resulting in data loss.
The remedy? You may not always be able to prevent sync errors, or identify misconfigurations before they cause data loss, but you can quickly recover with a the fast, automatic, daily backup (and manual anytime backups) provided by Spanning.

If your organization runs on a 100% application, keep your strong – contact us for an application-specific demo. To take a deeper look at how Spanning Backup can help, start a free 14-day trial today.