G2 Spring 2024 Mid-Market Grid® Report: Spanning Named the No. 1 SaaS Backup Solution

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A recent study by IBM and Ponemon Institute revealed that 40% of breaches involved data stored in cloud environments. Another eye-opening statistic shows that 80% of companies encountered at least one cloud security incident in 2023. In this digital age, safeguarding your Software-as-a-Service (SaaS) data is crucial. As businesses increasingly entrust their critical operations to cloud-based applications, such as Google Workspace, Microsoft 365 and Salesforce, the stakes have never been higher, with the risks of data breaches, loss and cyberattacks escalating at an alarming rate.

Spanning Backup for Google Workspace, Microsoft 365 and Salesforce provides end-to-end data protection, eliminating the risk of SaaS data loss and downtime. Over 2.4 million users trust Spanning to protect their critical SaaS data.

We are thrilled to announce that Spanning has been recognized as the top SaaS backup solution in G2’s prestigious Spring 2024 Mid-Market Grid® Report. This accolade is a testament to our unwavering commitment to delivering exceptional data protection and backup solutions to our valued customers.

Understanding the G2 Grid® report

G2 is the leading peer-to-peer review platform for business software and services. It stands as an indispensable tool for businesses looking to find, compare and select the best software solutions based on authentic user reviews and ratings. G2’s extensive collection of verified, unbiased reviews from real users offers invaluable insights, enabling informed decision-making for organizations worldwide.

Unlike the subjective opinions of individual analysts, the G2 Grid® report offers a democratic and data-driven approach to rating SaaS backup products. The ratings are algorithmically generated, drawing from genuine product reviews shared by users on the G2 platform, as well as data collected from online sources and social networks.

The G2 score is calculated using two main components: Satisfaction and Market Presence.

The Satisfaction component includes several factors:

• User-focused scores, which consider ease of use, whether the product meets requirements and quality of support.
• Admin-focused scores evaluate the ease of administration, setup and doing business with the company.
• General satisfaction indicators, such as the likelihood of recommending the product and the product’s overall direction.
• Review volume gauges a product’s popularity and reliability. For this, G2 bases reviews on their total number. More reviews mean a more comprehensive and accurate assessment.
• Review recency, ensuring that the most recent reviews are taken into account. Since recent reviews are more relevant to buyers, older reviews are weighted less.

The Market Presence component encompasses:

• The review count specific to the category, weighted similarly to Satisfaction, with a focus on quality, recency and source of the reviews.
• The company’s employee count and revenue, reflecting its size, available resources and financial stability.
• The company’s web presence, indicating its visibility, ranking on search engine result pages and influence in the market.

The G2 Spring 2024 Mid-Market Grid® Report evaluates data points collected from December 2023 to March 2024. This report focuses on mid-market reviews and feedback from customer organizations with 51 to 1,000 employees.

Why Spanning Backup earned the No. 1 spot

Spanning earned the No. 1 spot thanks to exceptional customer reviews and feedback, showcasing our dedication to providing a seamless and reliable user experience.

G2’s Grid® Report for SaaS Backup showcases exceptional customer satisfaction across various sectors, highlighted by notable ratings in the following areas:

Ease of setup

Customers consistently praise Spanning for its ease of setup, rated at 92%.

“It was very easy to implement, and it integrates pretty seamlessly into our Microsoft 365 environment.” — G2 user in higher education

Ease of use

9 out of 10 users said our solution is incredibly easy to use.

“It’s so simple and easy to use! We were set up and running in less than 15 minutes for over 3,300 users!” — Lou M., VP/CTO

These high scores reflect Spanning’s commitment to making our solutions accessible and efficient for all users.

Spanning’s key features and benefits

Our solutions’ distinct features for Microsoft 365, Google Workspace and Salesforce have also resonated strongly with our users. Standout scores include:

Scheduled backups

Rated at 95%, scheduled backups ensure data is consistently protected without manual intervention.

“It is simple to select accounts to be backed up. Spanning also automatically adds new accounts from M365, so new employees are included in our backups without interaction.” — G2 User in Marketing and Advertising

On-demand restoration

Also rated at 95%, Spanning’s on-demand restoration allows users to quickly recover lost or corrupted data whenever needed.

“We’ve had to recover files, and it was a very easy process. The files were recovered in a matter of minutes.” — G2 User in Consulting

Redundant cloud storage

Nearly 9.5 out of 10 users said Spanning provides peace of mind that a copy of their critical data is stored redundantly outside the Salesforce service.

“Spanning has helped to reduce costs for file storage within Salesforce, and more importantly, has tremendously increased peace of mind with automatic backups on data being stored outside of Salesforce but with simple restoration when needed.” — G2 User in Computer Software

Future outlook

Spanning’s versatile capabilities, combined with our high customer satisfaction ratings, have solidified our position as the top choice for SaaS backup and recovery. Our ongoing commitment to exceeding customer expectations continues to drive our success and reputation in the market.

To further enhance the experience of our customers, we will be launching several new features and enhancements in Q4. Here’s a glimpse of what’s coming soon:

• Automated license assignment by Google Groups or Organizational Units for Google Workspace
• Automated license assignment enhancements for Microsoft 365
• .pst export option for Microsoft 365
• UniView performance enhancements

Learn more about these upcoming features.

Enjoy effortless SaaS data protection with Spanning

Achieving the No. 1 ranking is a significant milestone for Spanning, reflecting the success realized by those adopting our solution and demonstrating our ability to consistently meet and exceed customer expectations. A strong community of customers willing to share their feedback is a testament to our product’s impact and reliability. Their positive reviews and loyalty highlight Spanning’s ongoing commitment to delivering exceptional value and service. Ultimately, this ranking is a clear indicator that customers love our product, enhancing Spanning’s reputation and driving our continued success.

Check out our latest infographic to learn why Spanning has been crowned the No. 1 SaaS backup solution.

Take a quick product tour to discover how Spanning makes SaaS backup and recovery effortless and affordable.
Google Workspace product tour

Microsoft 365 product tour

Salesforce product tour