SaaS BackupSpanning Takes the Crown: No. 1 SaaS Backup in G2 Fall 2024 Reports
G2 Reports provides businesses with in-depth insights into the best software solutions based on real user reviews and feedback. Read the blog to learn more.
By
Adam Marget
8 minute read
SaaS applications, like Microsoft 365, Google Workspace, and Salesforce are essential for communication, collaboration, and data management. However, as businesses rely more on these tools, the risk of data loss due to cyberattacks, accidental deletions, and outages increases. A reliable SaaS backup solution is now critical to protect and ensure business continuity.
G2’s Fall 2024 Reports offer valuable insights, helping businesses choose the best software solutions for protecting their SaaS data, all based on real user reviews.
We are proud to announce that, in the highly competitive SaaS backup market, Spanning has emerged as the top performer in G2 Fall 2024 Reports, securing the No. 1 spot in multiple categories, including the Momentum Grid® Report for SaaS Backup, the Enterprise Implementation Index for SaaS Backup and the Mid-Market Grid® for SaaS Backup Software. These achievements underscore Spanning’s unwavering commitment to delivering an affordable, easy-to-use and reliable backup solution for businesses of all sizes.
In this blog, we’ll explore the results of the G2 Fall 2024 Reports and the standout features that make Spanning Backup the top choice for SaaS data protection. From user-friendly functionalities to top-tier security, here’s what sets Spanning apart as the best SaaS backup solution available today.
Understanding G2: How the G2 marketplace and scoring system work
As one of the world’s most trusted and influential marketplaces for software buyers, sellers and service providers, G2 built its reputation on a rigorous review moderation process and a transparent scoring methodology that ensures businesses get an accurate, unbiased view of the software solutions they’re considering. G2 helps buyers easily navigate the crowded B2B software market by providing valuable insights drawn directly from real users.
What is the G2 Score and how does it work?
At the heart of G2’s rankings is its proprietary G2 Score — a standardized metric that compares products within the same category. The G2 Score is calculated using two main components:
- Satisfaction: Based on authentic user reviews and feedback.
- Market presence: A reflection of the software’s influence, taking into account factors like company size, social media presence and market share.
By combining these components, G2 offers a clear and trusted evaluation of the best software solutions in any given category, making it an invaluable resource for businesses seeking reliable, effective tools.
What makes Spanning your No. 1 SaaS backup solution
Let’s examine the features that make Spanning the No. 1 SaaS backup solution in the reports. We’ll also look at reviews from real-world users who highlight what makes Spanning their go-to choice for SaaS data protection.
SaaS backup simplified
Spanning achieved an impressive Usability Score of 89% in the reports, significantly higher than the category average of 83%. This reflects Spanning’s exceptional ease of use, intuitive administration capabilities and ability to meet a wide range of customer requirements.
For businesses, this means adopting Spanning is straightforward, with minimal learning curves for IT teams and end users. Administrators benefit from streamlined setup and management processes, ensuring backups run smoothly without heavy oversight. Additionally, high user adoption rates show that Spanning easily integrates into daily workflows, saving businesses a great amount of time and effort.
“Intuitive interface that is very easy to use.”
“Being in an MSP, I like that it natively has customer access through the 365GA accounts, or I can add a regular user. The interface is straightforward, from navigating around down to restoring items.”
“It is extremely easy to use — regarding implementation, number of features, and, if a question does arise, they are very quick to respond and solve the problem.”
State-of-the-art support
Spanning earned an impressive Relationship Score of 88%, outpacing the category average of 81%. This underscores the ease of doing business with Spanning and strong customer loyalty, with many users highly likely to recommend the product.
Spanning’s state-of-the-art support fosters this strong customer trust. Businesses can rely on responsive, expert assistance available 24/7/365, ensuring a smooth and worry-free experience. Additionally, Spanning provides straightforward licensing options that make data protection affordable for organizations. With flexible choices, such as standard and archive licenses, companies can further optimize their licensing costs, making data protection even more cost-effective.
“Easy to set up, backs everything up regularly without issues, doesn’t use dramatic amounts of data. It was quick to set up, the customer support team gets back to us quickly if there are issues, and those don’t come up with any level of frequency.”
“Not only is the product very intuitive, but I was also able to implement Spanning onto our O365 environment and set up the backups with little to no assistance. The support is fantastic as well. Engineers are quick to follow up and the information they provide is very easy to understand.”
“I love the unlimited backup retention and the price point of this product. We use it for O365 and Salesforce, and it serves the purpose well. Sales and Support are quick to respond and are very helpful. Implementation took all of 15 minutes and it is a set-it-and-forget-it type of product.”
Get up and running in no time
Spanning also topped the Implementation Index for SaaS Backup with an impressive score of 89%, surpassing the category average of 80%. This highlights Spanning’s exceptional ease of setup and smooth user adoption. With an average time to go live of just 1.07 months, significantly faster than the category average of 1.44 months, Spanning ensures businesses can get up and running swiftly.
Spanning’s streamlined setup process allows IT teams to focus on other priorities while ensuring users are fully onboarded. It also offers advanced features, like automated license assignment via Azure Active Directory groups and Google Organizational Units, to ensure that no user goes unprotected.
“I’ve never had an easier setup for a backup solution than Spanning. It was easy as — log in to Spanning, Auth for MS365 and … done.”
“What I liked the most is the extremely easy setup — it took just a few clicks to start assigning licenses.”
“This product is straightforward and easy to set up. Also, restores are easy to do.”
Other top-ranked features that set Spanning apart
Here are some of the other top-ranked Spanning features from the G2 Fall 2024 Reports:
Scheduled backups: 95%
Spanning’s scheduled backup feature scored an outstanding 95%. This capability allows for automatic backups at predefined intervals, ensuring that businesses can maintain data integrity without manual intervention. Additionally, Spanning supports on-demand backups, giving users the flexibility to initiate backups whenever necessary.
On-demand restoration: 95%
Spanning also received a 95% score for its on-demand restoration feature. This capability allows users to quickly restore lost or corrupted data with minimal effort. What sets Spanning apart is the multiple restoration options available, enabling organizations to tailor the recovery process to their specific needs. Moreover, end-user self-service means that employees can restore their own data without burdening the IT department.
Security standards: 92%
Spanning’s 92% score for security standards underscores its firm adherence to stringent data security. As a SOC 2 Type II certified solution, Spanning goes beyond the basics, leveraging advanced security protocols like OAuth 2.0. Spanning also employs industry-leading encryption, both in transit and at rest, to ensure that backed-up data is always protected from unauthorized access. To further strengthen access security, Spanning also offers multifactor authentication (MFA) and role-based access controls.
Spanning Backup: The power of reliable SaaS backup in action
Westland Real Estate Group, a 50-year-old real estate company based in California, learned the hard way that small and midsized businesses (SMBs) are lucrative targets for ransomware attacks. Like many companies, their incident began when an employee accidentally clicked on a malicious link in an email. The malware quickly spread, and since their legal team’s repository was syncing with Google Drive, the encrypted files were uploaded to the cloud.
Jesse Nowlin, IT Director at Westland, was on vacation when he started receiving urgent calls and emails from employees reporting that they’d lost access to a huge number of files. Confident in their backup system, Nowlin initiated a restore and went back to his vacation. However, much to his dismay, it turned out to be a horror story.
“Imagine my horror when I realized the restore failed because the backup system we were using had not done a complete backup in eight months. Any files it had backed up were restored at a rate of a few hundred a day. I needed those files immediately and not in weeks. I contacted Spanning the next week, tested and chose Spanning, and haven’t looked back,” notes Nowlin.
Spanning’s reliability has been a game changer for Nowlin and his team ever since. With Spanning’s unlimited backups and easy and quick recovery options, Westland’s IT team can rest easy today. “The IT Department is sleeping better at night thanks to offsite backups that work,” states Nowlin.
Why Spanning should be on your radar
Spanning’s standout performance in the G2 Fall 2024 reports firmly establishes it as a market leader in SaaS backup. With top ratings across all its features, like usability, ease of setup and security, Spanning Backup is the clear choice for businesses seeking a reliable, scalable and secure backup solution.
To see how Spanning can help protect your critical SaaS data and ensure business continuity, take a product tour today. Find out firsthand why it’s the top choice for backup and recovery.