The Spanning Backup Knowledge Base Is Live!

At Spanning, we’re always looking for ways to improve our client’s experience. We do this in a variety of ways – through careful attention to UX and design, through constant product improvements and by publishing new resources for our clients regularly. But perhaps the biggest part of our client’s experience with us goes through Support.

Our Support team currently consists of one man – Byron Shaheen. Byron somehow manages to provide prompt service to thousands of clients worldwide in such a way that they consistently rave about him. If you’ll permit us, we’d like to rave about him too.

Byron saw that clients were coming to the site looking for answers to their support issues and weren’t able to find them, which is when he would get an email. And while he was always happy to help, sometimes you just need a quick answer to something so you can move on with your day. This is why Byron took it upon himself to create the Knowledge Base for Spanning Backup.

The Knowledge Base is great because you can search for an answer to a specific question or look at the various topics in that area to see if your question is covered there. There’s also links to email support, all of our social media (where you can always ask us questions) and a Spanning Backup forum in Google Groups.

In addition to these methods of supporting our clients, we also have a YouTube channel where you can check out our video tutorials. We also have an FAQ and How-To section that walks you through the ins and outs of Spanning Backup.

The Knowledge Base will be continuously updated and maintained. And if there’s another method of support that you’d like that we haven’t thought of yet, just ask! We want to make your experience with us the best it can possibly be.

And finally, thanks to Byron for all his hard work!


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