What Does Spanning Do with Your Data?

 

When you install Spanning Backup, one of the steps you have to take is granting permission to the Spanning Backup application to access your data. We’re asking you to trust us with something pretty important to you right off the bat, so we’d like to explain what it is we do with that data.

What can Spanning see?

First of all, we don’t read your emails or look at your contacts or go through your files. Our backup and restore process only extracts a limited amount of metadata about any content that we back up. All of the actual content moves through our system uninspected. The data we do extract is simply what’s needed to provide search, navigation, and restore functionality such as:

  • Name
  • Author
  • Created/modified date
  • Parent folder

 

 

Who can see the data?

Only a small number of specifically named Spanning employees have access to such data; the vast majority do not. We audit their access on a regular basis, and this is covered as part of our SSAE16 audit. (You can read more about SSAE16 here.) The employees that do have access to production data have it only for the purpose of diagnosing issues with our production services or providing support for you. In other words, what little data we can see is only seen by a select few and only for the purposes of resolving your issues.

 

 

Is my data safe with you?

We take your privacy and security pretty seriously, and we can attest to that via our SSAE16 audits and our US-EU and US-Swiss Safe Harbor certifications. All of your data is encrypted during transit and at rest so that it is protected from malicious users.

It’s extremely important that we take excellent care of the data that you entrust to us every day. We can’t ask you to trust us if we haven’t earned it, and we go to great lengths to try to do that. If there is anything else we can do to earn that trust, please leave a note in the comments below or email us at [email protected].


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