Want to Join Our Team? Check Out the Available Positions Below.
Development
Software Development EngineerSoftware Development Engineer (Austin, TX)
We believe strongly that a well-designed application makes customers happy, reduces support costs, and removes the need for static documentation. We ensure that every feature is customer-driven and simple enough to explain on a single page wiki. Rather than hire into well-defined categories, we are looking for engineers that want to take ownership, deliver results, and make a difference in many different parts of our product and process evolution. Here are some of the things that are important to us; if they’re important to you, we want to talk to you.
Job Summary
SDEs take ownership of their code and work closely with others to develop new features as well as efficiently address reported defects in ways that delight our customers. Using an Agile/Scrum methodology, SDEs discuss requirements, propose solutions, estimate their work, and then collaborate with others through the entire lifecycle.
Role & Responsibility
- Follow the established Agile/Scrum methodology for software design, development, code reviews, and testing; ensuring product quality and reliability
- Design, develop and integrate solutions that can be shipped on time while complying with standards for usability, security, stability, reliability, and performance
- Code reviews and Test-Driven Development are a way of life. We know that “the slow way is the fast way.”
Skills
- Code reviews and Test-Driven Development are a way of life. We know that “the slow way is the fast way.”
- Our engineers are masters of at least 1 part of our stack, are fluent in 2, and understand all 3. Our technology looks like this:
- Node.JS and/or Java
- JavaScript – Angular, CSS, and Sass
- AWS – EC2 (Ubuntu), RDS (MySQL/Postgres), Elasticache (Redis), S3, SQS
- We make heavy use of GitHub and expect well-organized checkins. All code commits go through a highly collaborative code review process.
- We are interested in engineers that have either strong Java experience with a desire to dive deep into Node.js or have a strong background with building and supporting production Node.js applications. Experience with Java 8 is a plus as is experience writing unit tests, using mocking frameworks and task runners, and working with dependency injection. On the UI front, experience in a modern UI framework such as
- Angular or React is desirable.
- We do frequent, zero-downtime, no-drama deployments to our running production servers and focus on building highly scalable and available multi-tenant applications running on AWS. Your code will run millions of times per day and will encounter corner cases you never imagined.
- We run microservices that are a mix of Java and Node.js. All of them expose and consume RESTful interfaces.
- We consider experience with cloud application SDKs such as Amazon AWS, Google, Salesforce.com, or Office 365 a plus; if you have experience with single page web applications that make asynchronous server requests via REST, we’re interested to hear about it.
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Marketing
Marketing Automation SpecialistMarketing Automation Specialist (Spanning Software- a Kaseya affiliate)
Austin, Texas – Full Time Employee
The Marketing Automation Specialist is responsible for the day-to-day, hands-on execution of email marketing programs in support of company and business unit objectives. This includes ownership of the setup, maintenance, and ongoing review of reoccurring and triggered email communications.
Qualified candidates must have strong experience with Marketo, Salesforce.com, and working with vendors to build strong demand gen programs to deliver quality inbound leads.
The ideal candidate is energetic, with an upbeat, can-do attitude, impeccable attention to detail, and requires initiative and a natural inclination to measure the effectiveness of marketing activities.
In this role you will be responsible for creating B2B and channel programs to generate new leads, drive trials, and steadily increase revenue for Spanning’s industry-leading cloud-to-cloud backup offerings.
Key responsibilities include:
- Create and execute campaigns that incorporate emails, landing pages, forms, etc;
- Collaborate with sales to develop and execute revenue-generation campaigns;
- Work with the content marketing manager to develop lead nurturing content and campaigns within Marketo;
- Regularly track and report on key performance indicators demonstrating conversion rates and campaign effectiveness;
- Analyze and interpret what behaviors and patterns make leads successful and more likely to move through our sales pipeline;
- Assist in optimizing our marketing automation and lead nurturing processes through email, content, and event channels; and
- Execute outbound email campaigns and landing pages through Marketo and ensure leads are effectively pushed through to sales and managed in Salesforce.
Qualifications
- 3+ years of digital marketing or marketing automation experience
- 3+ years of first-hand, in-depth experience with Marketo, ideally in a B2B setting.
- Hands on experience with Salesforce
- An understanding of industry best practices for content and email marketing
- An energetic and willing attitude; Must be a self-starter, not afraid to ask questions
- Highly analytical and creative thinker, with an ability to use data to inform all decisions
- Excellent writer and communicator (in both written and verbal form)
- Highly effective project manager with the ability to work effectively under deadlines and manage multiple projects simultaneously
Even Better (but not required)
- Marketo Certification
- CAN-SPAM, GDPR knowledge
- Lead scoring experience
- An eye for well-designed emails and landing pages
- Solid understanding of SaaS marketing and track record of SaaS demand gen success
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Sales
Enterprise Account ExecutiveEnterprise Account Executive – Spanning (A Kaseya Company)
Location: Austin, TX (Must be locally based)
Full-time Position (In office position)
Salary + Benefits
Enterprise Account Executives (EAEs) are responsible for closing new sales from existing prospects and for sourcing and developing new leads into qualified opportunities. The emphasis for EAEs will be on revenue – closing new Spanning Backup business from an existing pool of prospects who are in a 14-day free trial – however, they will also be responsible for sourcing net new Spanning Backup opportunities in their respective territories. Reporting to the Sales Manager the EAE will work closely with both Sales Engineers and customer support personnel to ensure high opportunity conversion rates with an outstanding customer experience.
The EAE will manage inbound lead activity in an assigned territory, source new opportunities, and move opportunities through the sales cycle. An implicit responsibility of the EAE is to conduct business dealings in a way that creates a superior prospect experience that will set the stage for effective sales follow-up, as well as future product sales.
Essential Tasks, Duties and Responsibilities:
- Close Spanning Backup free trial opportunities, opportunities created from marketing qualified leads, and self-sourced leads ensuring a high conversion rate of qualified opportunities into customers.
- Prospect, educate, qualify, and develop Target/Prospect Accounts from inbound and self-sourced leads and move them into the Spanning Backup Trial process (POC) and through the sales cycle to close.
- Interact with prospects via email and telephone.
- Successfully manage and overcome prospect objections.
- Demonstrate the product to decision makers.
- Become a trusted, credible resource and develop a value-added relationship with prospects.
- Update lead, account and opportunity interaction in salesforce.com to ensure efficient lead management.
- Consistently achieve/surpass quotas to ensure revenue objectives.
- Provide closed-loop feedback for continuous process optimization.
Position Qualifications:
- A self-starter with a track record of successful, credible quota attainment in a highly transactional business-to-business (B2B) software sales environment. Experience with a subscription-based, recurring revenue model preferred. Familiarity with Google Apps, Microsoft and Salesforce.com solution and market, cloud software/computing and/or backup software a plus.
- Minimum of 2 years’ experience closing sales.
- Pre-call planning.
- Proficient with standard corporate productivity tools (email, voicemail, MS Office, salesforce.com).
- Opportunity qualification and objection handling.
- Call structure and control
- Time and territory management.
- Ability to work in a high-energy team environment; team player.
- Positive and energetic phone skills, excellent listening skills, strong writing skills.
- The highest level of integrity.
- College degree or equivalent work experience.
Spanning is an Equal Opportunity Employer and does not discriminate on the basis of race, ancestry, national origin, color, religion, gender, age, marital status, sexual orientation, disability, or veteran status. Upon conditional offer of employment, candidates are required to complete a criminal background check per Unitrends employment policy.
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Enterprise Customer Success ManagerEnterprise Customer Success Manager – Spanning (A Kaseya Company)
AUSTIN, TX SALES – FULL-TIME EMPLOYEE
Join a winning team!
We’re experiencing amazing growth – we have a strong business model, top-notch talent, and an incredible passion that drives us to even greater success. A bit about us…
We are customer-obsessed and have over 10,000 customers worldwide.
We are agile and adaptive– that refers to both our technology and our people!
We foster innovation and creativity and reward staff who excel at individual excellence, rhythmic teamwork, and a work hard/play hard mentality.
The Customer Success Manager is responsible for renewing and driving revenue for Support Maintenance and software contracts. The goal of this position is to drive contract renewal rates to 100% and drive upsell opportunities uncovered during the renewal process.
Essential Tasks, Duties and Responsibilities:
- Work to exceed monthly and quarterly revenue goals
- Work with customers, partners and other internal departments to build relationships and expedite resolution of customer maintenance issues.
- Continuously contribute to the improvement of the renewal process in order to increase revenue
- Analyze and report on lost customers
- Work with Spanning team to understand the policies and procedures which guide the development, negotiation, and closure of renewals
- Achieve renewal rate, renewal $, and multi-year renewal objective across all territories
- Manage inbound customer inquiries and provide support or escalate as needed
- Validate and confirm the accuracy of all supporting data for the quote and work to resolve any discrepancies
- Other duties as assigned
Position Qualifications:
- Must be customer service oriented and able to develop relationships
- Effective communication skills
- Must be able to work well in high pressure situations
- Well versed in Salesforce.com (CRM)
- Well versed in Microsoft Office products
- Ability to multi-task
- Detail oriented
- Self-starter
- Relevant experience in Sales, Account Management, Customer Service, or Order Management role(s)
Education and/or Experience:
- Bachelors degree required
- Two (2) years of experience in a similar environment or an equivalent combination of skills, training, knowledge, and abilities highly preferred
Spanning is an Equal Opportunity Employer and does not discriminate on the basis of race, ancestry, national origin, color, religion, gender, age, marital status, sexual orientation, disability, or veteran status.
Upon conditional offer of employment, candidates are required to complete a criminal background check per Unitrends employment.
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We are excited to join the Kaseya family! To view open roles within Spanning, Kaseya or it’s affiliate companies, please click on the button below:
