THE #1 SALESFORCE BACKUP SOLUTION

Eliminate Salesforce Data Loss Experience Time Restoration

Organizations like yours don’t have time for lengthy, complex, and manual Salesforce backup and recovery processes. That’s why we’ve made it fast, affordable, and reliable for you to automate your backup and end-user recovery.

Trusted by more than 2.2 million users.

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Overview

YOUR PROBLEM WITH SALESFORCE DATA PROTECTION:

You Don’t Have Time to Lose

Just because Salesforce has copies of your data doesn’t mean that it is accessible when and how you need it. Whether it’s time spent by admins managing backups and recoveries, or downtime experienced by your organization in the event of a data loss incident, the common problem to solve is eliminating time loss.

6 to 8 Weeks

The average time to restore using Salesforce Data Recovery Service

15 Days

How long you can retrieve ‘deleted’ files in your Salesforce Recycle Bin

250 Hours

The average amount of time spent by IT workers annually retrieving lost data

1 Time

Per week, the maximum frequency you can export salesforce data to backup

 

 

MEET SPANNING BACKUP FOR SALESFORCE

Comprehensively Protect Your Data, And Your Time

Spanning Backup for Salesforce brings you backup and recovery made-easy in just a few clicks. Enjoy rapid restore for all your critical Salesforce records, attachments, and metadata from every cause of data loss including human error, illegitimate deletion, programmatic errors, malicious insiders, hackers, ransomware & malware.

One Simple Plan, Every Time-Saving Feature

Unlimited retention of all your Salesforce data. Remarkably fast, easy to install, manage and use – providing your organization with the lowest total cost of ownership in its class.

Priced 30% Lower Than Competitive Options

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Back Up Effortlessly

Automated daily Salesforce backup of ALL your data eliminates your time spent tediously managing backups (and eliminates your chance of errors, too).

 Automated Daily Backup

 On-Demand Backup

 Customizable Backup Time

 Unlimited Storage

 Unlimited Versions

 Custom Objects Backup

 Attachment Backup

 Metadata Backup

 Customization Backup

 Force.com Apps Backup

 Chatter Backup

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Restore

Restore Rapidly

Recovery scenarios are built natively within your Salesforce instance. (And we’ve automated recovery for admins, too, with end user self-service restore).

 Data Anonymization

 Sandbox Seeding

 Whole Account Exports

 Point-In-Time Metadata Comparison

 Point-In-Time Restore

 End User Self-Service Restoration

 Direct, On-Page Restore Button

 Field-Level Restore

 Deleted Items Restore

 Cross-Org Restore

 Search-Based Restore

 Bulk Items Restore

 CSV Import Restore

 Metadata Restore

 Master-Detail Relationship Restore

 Lookup Relationships Repair During Restore

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Administer

Administer Fearlessly

You have your organization’s back(ups). Isn’t it time someone has YOUR back?

 API Usage Monitoring

 Error Correction Suggestions

 Status Updates via Chatter

 Status Update Emails

 Lightning Ready

 Salesforce1 Mobile

 Configurable API Limits

 Immutable Audit Log

 No Hidden Costs

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Secure

Protect Confidently

You take data protection seriously. So do we.

 SOC 2 Compliant

 HIPAA Compliant Datacenters

 GDPR Compliant

 Built on Amazon Web Service

 99.9% Uptime

 Global Datacenters

 Strong Encryption

 Compartmentalized Access

 Intrusion Detection

 UE-EU Privacy Shield Certified

 Virtual Private Cloud

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REGAIN FOCUS ON YOUR BUSINESS GOALS

How Will You Take Control of Your Time?

See for yourself how IT leaders have gained back hours in their day with easy installation, automated backups, and end-user enablement. 

“Having backup in place is the best IT practice; any critical data that we have, we should be backing up because we’re ultimately responsible for it as an organization.”

PAUL INBORIBOON

Director of Tech Infrastructure

“One and half years down the track we are very happy Spanning customers. We have saved countless hours of manual work.”

PAUL RETTER

IT Administrator

“We looked at a number of solutions, but Spanning was easy to setup, has the features we needed and just works. It is quick and easy to use.”

MARK WISELEY

CIO

“The product does what is supposed to at a great price. We are very happy with the solution.”

MATT HORN

IT Manager

RESOURCES

Master Your Salesforce Data Protection

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Reducing the Data Protection Burden on Salesforce Administrators

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Best Practices for Salesforce Business Continuity

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Frequently Asked Questions

The following are frequently asked questions about Salesforce backup, native Salesforce data recovery options and Salesforce data retention periods:

Does Salesforce backup data?

Salesforce keeps a backup copy of customer data to support their disaster recovery plan. This data is made available to customers as part of the Salesforce Data Recovery service, though Salesforce explicitly warns against relying on the service in the event of data loss.

What is the Salesforce Data Recovery service?

The Salesforce Data Recovery service is a last resort option for point-in-time recovery of lost or damaged Salesforce data. The service is performed manually by Salesforce Support, takes a stated minimum of 6 – 8 weeks for completion and carries a price tag of $10,000 USD per organization recovered. In addition, there are several notable limitations to the service such as the exclusion of metadata from recovery and a maximum recoverable window of three months (90 days) from the date requested. Due to these issues, Salesforce urges customers to develop an independent backup and recovery strategy for their data protection.

 

Where is the recycle bin in Salesforce?

The Recycle Bin can be located on the Home page tab within the left sidebar in Salesforce Classic. It typically resides at the bottom of the sidebar and is denoted by a green recycle bin icon that is placed against a light green band to distinguish it from other menus in the sidebar. Often times if you are having trouble locating the recycle bin it is because the sidebar has been pinned to the side of the window. In this case, locate the arrows in the upper or lower left of the visible window to expand the sidebar.

How long is data stored in the Salesforce recycle bin?

Once data has been deleted, it will reside in the Salesforce recycle bin for a maximum of 15 days. During this period, known as the “soft-delete” stage, data can be restored back into the org. If data is emptied from the recycle bin, or the 15-day retention period expires, the data becomes “hard-deleted” and is not able to be recovered. You can, however, access said data by using the Salesforce workbench. If data is further deleted from the database, the deletion becomes permanent and the data is only accessible or recoverable if a backup solution is in place or via the Salesforce Data Recovery service.

How do we restore a deleted record in Salesforce?

Deleted records in the “soft-delete” stage may be restored by using the undelete operation within the recycle bin. However, the undelete operation cannot be used on records or data that has been manually purged from the recycle bin or has exceeded the 15-day retention period. If this is the case, the data is no longer recoverable without a backup solution.

 

What is the difference between data and metadata in Salesforce?

The difference between data and metadata is best understood by knowing the literal definition of metadata, which is “data that describes other data.” More simply, metadata is “data about data,” or data that describes the configuration and structure of a Salesforce org as opposed to the data itself. When discussing Salesforce:

  • Data refers to the information comprising records, such as Accounts, Contacts, Opportunities and Leads.
  • Metadata refers to the settings and customizations that have been applied to an org, such as Dashboards, Reports, Objects, Layouts and Permission Sets, just to name a few.

 

Why do we need to backup Salesforce data?

For many organizations, the countless records of CRM data stored within Salesforce is indispensable to company success and business continuity. Salesforce provides complete protection from fault on their end, offers varied options for manual backup within the platform and can assist directly in recovering lost data if absolutely necessary. However, they cannot protect your data from threats beyond their control and the native backup and last-resort options come with numerous restrictions, limited capabilities, lengthy completion times and a hefty price tag. For these reasons, Salesforce themselves recommend investing in a full-featured, third-party backup and recovery solution like Spanning Backup for Salesforce.

What native Salesforce data backup options are available?

Salesforce provides several functions that organizations can utilize for the purpose of taking backups. Most notably, the Data Export Service allows orgs to export all of their data manually or via scheduled export on a weekly (Enterprise, Performance, and Unlimited Editions only) or monthly basis. In addition, the Data Loader can be used to export data from Salesforce objects, or data may be exported from Salesforce reports. These exports are delivered as an excel (XLS) or set of CSV files and can be stored as backup data in the manner of their choosing. These export options, however, cannot be used to back up metadata.

 

Why do we need to backup Salesforce metadata?

Metadata is used to describe and organize data so that it is easy to search, locate, retrieve and utilize said data for business purposes. This structure provides valuable context and insight into a data set and serves to maximize efficiency and streamline BI (Business Intelligence) initiatives. Unfortunately, just as with the data itself, it is very easy to delete a Report, modify a Dashboard, or misconfigure any number of settings within an org that could have a detrimental effect. Without a proper backup and recovery solution in place, many of these mishaps will prove irreversible and productivity will suffer as a result.

What native Salesforce metadata backup options are available?

Salesforce offers several options in the way of backing up metadata. First, customers are able to use sandbox orgs for backup purposes as metadata is automatically copied into a sandbox when one is created or refreshed. In addition, Change Sets can be utilized to copy metadata from a production org to a sandbox or developer org. If customers opt for local storage, copies of metadata can be exported from the production org using the Force.com ANT Migration Tool. Lastly, metadata can be exported to (and later deployed from) the Force.com IDE.

Learn more about native backup options within Salesforce.