Privacy Statement

Last updated: September 22, 2016

TRUSTe Privacy Certification

This Privacy Statement applies to spanning.com and our service platform owned and operated by Spanning Cloud Apps, LLC (“Spanning”, “We”, “Our”, “Us”). Spanning has created this privacy statement in order to demonstrate our commitment to customer privacy. Privacy on the Spanning Backup web service (the “Service”) is of great importance to us. We also collect personal information on our website, spanning.com. Because we gather important information from our users, we have established this Statement as a means to communicate our information gathering and dissemination practices. If you have questions or complaints regarding our privacy statement or practices, please contact us at privacy@spanning.com. If you are not satisfied with our response you can contact TRUSTe here.

Spanning Cloud Apps, LLC complies with the U.S. – Swiss Safe Harbor Frameworks as set forth by the U.S. Department of Commerce regarding the collection, use and retention of personal data from Switzerland. Spanning Cloud Apps, LLC has certified that it adheres to the Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement. To learn more about the Safe Harbor program, and to view Spanning Cloud Apps, LLC’s certification, please visit http://export.gov/safeharbor.

Spanning Cloud Apps, LLC participates in and has certified its compliance with the EU-U.S. Privacy Shield Framework. We are committed to subjecting all personal data received from European Union (EU) member countries, in reliance on the Privacy Shield Framework, to the Framework’s applicable Principles. To learn more about the Privacy Shield Framework, visit the U.S. Department of Commerce’s Privacy Shield List, https://www.privacyshield.gov/list.

We are responsible for the processing of personal data received under the Privacy Shield Framework and subsequently transfers to a third party acting as an agent on our behalf. We comply with the Privacy Shield Principles for all onward transfers of personal data from the EU, including the onward transfer liability provisions.

With respect to personal data received or transferred pursuant to the Privacy Shield Framework, Spanning is subject to the regulatory enforcement powers of the U.S. Federal Trade Commission. In certain situations, we may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.

If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact our U.S.-based third-party dispute resolution provider (free of charge) at https://feedback-form.truste.com/watchdog/request.

Under certain conditions, more fully described on the Privacy Shield website, https://www.privacyshield.gov/article?id=How-to-Submit-a-Complaint, you may invoke binding arbitration when other dispute resolution procedures have been exhausted.

RELATED TO OUR SERVICE:


We require users of the Service to give us information including their Google, Salesforce, or Office 365 account name. Spanning uses the information to deliver the Service for individuals and their organizations. This information will not be distributed or shared with third parties. We may use this information to contact users of the Service via email regarding new products, features, and offers. If we contact you with a promotional communication to your email provided, you will be able to Opt-Out by clicking the link in the email. However, you cannot Opt-Out of transactional emails.

Users of the Service will be using the Service to access data and information (“Data”) stored in Google, Salesforce and/or Office 365 applications. Spanning will not review, share, distribute, print, or reference any such Data except as may be required by law. Individual records may at times be viewed or accessed only for the purpose of resolving a problem or support issue, or as may be required by law. Of course, customers are responsible for maintaining the confidentiality and security of their user registration and password.

Spanning may also collect certain information from users of the Service and we store it in log files, such as Internet protocol (IP) addresses, browser type, Internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and/or clickstream data. This information is logged to help diagnose technical problems and to administer our Service in order to constantly improve the quality of the Service. We do not link this automatically collected data to other information we collect about you.

Security

Our Service has security measures in place to help protect against the loss, misuse, and alteration of the Data under our control. Our Service uses OpenID, OAuth, and Secure Socket Layer (SSL) data encryption to help ensure that Data is safe, secure, and available only to you. Spanning hosts the Service in a secure server environment that uses firewalls and other technology to prevent interference or access from outside intruders. These safeguards help prevent unauthorized access, maintain data accuracy, and ensure the appropriate use of Data.

RELATED TO OUR WEBSITE:


Personal Information Collected

Our website collects personal information such as your email, and comments if you post to our blog.

Information Sharing

We will share your personal information with third parties only in the ways that are described in this privacy statement.

We also have technologies such as: cookies, beacons, tags and scripts are used by Spanning and our analytics or service providers. These technologies are used in analyzing trends, administering the site, tracking users’ movements around the site and to gather demographic information about our user base as a whole. We may receive reports based on the use of these technologies by these companies on an individual as well as aggregated basis.

We use cookies to remember users’ settings (e.g. language preference) and/or for authentication. Users can control the use of cookies at the individual browser level. If you reject cookies, you may still use our site, but your ability to use some features or areas of our site may be limited.

We use Local Storage Objects (LSOs) such as HTML5 to store content information and preferences. Third parties with whom we partner to provide certain features on our site or to display advertising based upon your web browsing activity use LSOs such as HTML 5 to collect and store information. Various browsers may offer their own management tools for removing HTML5 LSOs.

Links to Other Sites

This website contains links to other sites that are not owned or controlled by us. Please be aware that we are not responsible for the privacy practices of such other sites.

We encourage you to be aware when you leave our site and to read the privacy statements of each and every website that collects personal information.

This privacy statement applies only to information collected by this website.

Testimonials

We display personal testimonials of satisfied customers on our site in addition to other endorsements. With your consent we may post your testimonial along with your name. If you wish to update or delete your testimonial, you can contact us at support@spanning.com.

Advertising

We partner with a third-party ad network to either display advertising on our website or to manage our advertising on other sites. Our ad network partner uses cookies and web beacons to collect non-personal information about your activities on this and other websites to provide you targeted advertising based upon your interests. If you wish to not have this information used for the purpose of serving you targeted ads, you may opt-out by clicking here (Link to TRUSTe global opt-out: http://preferences.truste.com/). Please note this does not opt you out of being served advertising. You will continue to receive generic ads.

Public Forums

Our website offers publicly accessible blogs or community forums. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them. To request removal of your personal information from our blog or community forum, contact us at support@spanning.com. In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.

Social Media Widgets

Our website includes social media features, such as the Facebook Like button and widgets, such as the ShareThis button or interactive mini-programs that run on our site. These features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the feature to function properly. Social media features and widgets are either hosted by a third party or hosted directly on our website. Your interactions with these features are governed by the privacy statement of the company providing it.

Security

The security of your personal information is important to us. When you enter sensitive information (such as a credit card number) on our order forms, we encrypt the transmission of that information using reasonable security.
We follow generally accepted standards to protect the personal information submitted to us, both during transmission and once we receive it. If you have any questions about security on our website, you can contact support@spanning.com.

RELATED TO DATA COLLECTED THROUGH OUR WEBSITE AND SERVICE:


Information Related to Data Collected for our Clients:

We collect information under the direction of its Clients, and we have no direct relationship with the individuals whose personal data it processes. If you are a customer of one of our Clients and would no longer like to be contacted by one of our Clients that use our service, please contact the Client that you interact with directly. We may transfer personal information to companies that help us provide our service. Transfers to subsequent third parties are covered by the service agreements with our Clients.

Access and Retention of Data Controlled by our Clients:

Spanning has no direct relationship with the individuals whose personal data it processes. An individual who seeks access, or who seeks to correct, amend, or delete inaccurate data should direct his query to the Spanning’s Client (the data controller). If requested to remove data we will respond within a reasonable timeframe.

We will retain personal data we process on behalf of our Clients for as long as needed to provide services to our Client. Spanning will retain this personal information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Agents/Service Providers

We use other third parties such as a credit card processing company to bill you for goods and services, an email service provider to send out emails on our behalf, a third party help service provider, and a hosting service provider. When you sign up for Spanning’s services, we will share your personal information as necessary for the third party to provide that service.

Legal Disclaimer

We reserve the right to disclose your personal information as required by law and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, or legal process served on our website.

If Spanning Cloud Apps, LLC. is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice on our website of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.

Access to Personal Information

Upon request, we will provide you with information about whether we hold, or process on behalf of a third party, any of your personal information. If your personal information changes, or if you no longer desire our service, you may correct, update, amend, delete/remove or deactivate it by making the change by contacting us at support@spanning.com. If requested to remove data we will respond within a reasonable timeframe.

Data Retention

We will retain your information for as long as your account is active or as needed to provide you services. If you wish to cancel your account, delete your personal data, or request that we no longer use your information to provide you services contact us at support@spanning.com. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. We will respond to your request for deletion within a reasonable timeframe.

As per our Master Subscription Agreements, if you delete Spanning Backup from your Google Apps, Salesforce, or Office 365 domain, your backups will be queued for deletion. Or in the more formal language of the agreements:

Upon the effective date of termination, We shall have no obligation to maintain or provide any of Your Data and shall thereafter, unless legally prohibited, delete all of Your Data in Our systems or otherwise in Our possession or under Our control.

View Spanning Backup for Google Apps Master Subscription Agreement (MSA) >
View Spanning Backup for Google Apps Service Level Agreement (SLA) >
View Spanning Backup for Office 365 Master Subscription Agreement (MSA) >
View Spanning Backup for Office 365 Service Level Agreement (SLA) >
View Spanning Backup for Salesforce Master Subscription Agreement (MSA) >
View Spanning Backup for Salesforce Service Level Agreement (SLA) >

If you have any questions about this policy, please contact us at support@spanning.com.

Changes in this Privacy Statement

We may update this privacy statement to reflect changes to our information practices. If we make any material changes we will notify you by email (sent to the e-mail address specified in your account) or by means of a notice on this Site prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.

 

CONTACT US

If you have any questions or suggestions regarding our privacy statement, please contact us at:

http://spanning.com/privacy

Spanning Cloud Apps, LLC

Attn: Privacy

501 Congress Ave., Suite 200
Austin, Texas 78701
+1-512-236-1277
privacy@spanning.com

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